Oracle Service Cloud Chatbot Partner Virtual Bootcamp Asia Nov 2020

live webcast Exclusive Webcast

• November 17, 2020 | 10:00 AM - 1:00 PM SGT (GMT+8:00)
OR
• November 18, 2020 | 10:00 AM - 1:00 PM SGT (GMT+8:00)

Innovate Service Cloud with Chatbots hands-on Bootcamp

Chatbots have quickly become a critical platform for interacting with users, customers, and prospects. Organizations can now engage customers and employees in a proactive, personalized way, at scale across web, mobile, and messaging platforms.

Customer Experience Management chatbots deliver engaging experiences while scaling up with automation. Provide customer insights to your sales and marketing teams.

Enhance customer experiences while improving help desk efficiency with a digital assistant that offers prebuilt integration with Oracle Service Cloud (RightNow) for a seamless chabot-to-agent exchange. The open, cloud-based platform also makes it easy to integrate other call-center apps.

Oracle Product Management is pleased to invite Oracle CX Partners to attend a 1 day hands-on workshop on how to extend CX applications with Chatbots.

Workshop format:

Web based training with presentations, demos, and hands-on labs
Attendees will receive training environment login during the workshop

Audience:

Oracle CX Partners
Consultants and Architect with technical background

Training Details:

Workshop is free of charge, except in case of cancellation fee € 150 or no-show fee € 600! Please be aware that we will NOT answer questions via e-mail with details you can find on the registration page. If you are not yet a member, we would like to invite you to join the Oracle Developer Partner Community.

Agenda

10:00-13:00 Singapore SGT

Introduction
ODA Overview
Hands-on: Build Your First Skill (or more advanced)
Break
Agent handover approaches & Oracle Knowledge
Hands-on: DA as an Agent
Q&A Wrap Up

Trainers

Subhani Sahib Italapuram

Barry Hiern

Director Product Management
Oracle

Pre-requisition attendees

Skill Requirements:

Whilst no existing knowledge of chatbots or Oracle Digital Assistant is expected, the training will be fast moving and so we strongly suggest you get some familiarity of the platform, technology and concepts of chatbots using the resources at bit.ly/ODADoc. The training will be of a technical nature so attendees should be comfortable with being hands on in a low/no code environment. Students must bring their own laptop for the hands on sessions.

Attendees must have the following skills to make sure they get the most out of the training:

Attended the Oracle Digital Assistant Overview free online training
Passed the Oracle Digital Assistant Overview, Post Assessment free online assessment
Member in the Developer Partner Community - free of charge

Technical Requirements:
Every participant works on his/her own laptop. The minimal hardware requirements are:

Laptop 8 GB RAM better 12 GB RAM
Pentium 4 with dual-core CPU
Make sure you have administrator rights on your machine

Cloud Requirements:

Pre-configured training environments will be provided

Expected outcome:

Oracle Cloud Platform Digital Assistant 2020 Specialist | 1Z0-1071-2020 ) certification

Quotes from previous trainings

The best way to get yourself into the cloud! Jose Rodrigues, Link Consulting	Best workshop in years. Rutger Hierck, Accenture

Please be aware that we will NOT answer questions via e-mail. You can find more details on the registration page. Please read the registration page very carefully before you register!

Community Discussion Forum

Please post your questions Developer Community discussion forum (free registration)

Questions and Answers

Can I make a registration for my colleague? No, we ask for personal registrations to ensure that your personal accounts are in place.
Can I register with a generic e-mail address? No we only accept registrations from company e-mail addresses with OPN credentials?
Where can I get help with my OPN credentials? Please contact the OPN team at www.tinyurl.com/OracleOPN
Can I reserve a seat for myself? No, we only accept registrations, the conference had been always booked out don’t wait too long!
When do you confirm registrations? We will confirm the first registrations starting two months before the training on a weekly basis.
Do you limit the registrations for the hands-on training? Yes only allow 2 persons per company in each hands-on training. Additional persons will be added to the waiting list and confirmed one month prior to the conference.
Can’t access the free online trainings? Please contact the OPN team here.
Where can I find a detailed agenda for the hands-on trainings? All information will be published here on the registration page as soon as it becomes available.
What technical requirements are necessary to attend the hands-on training? We will publish the details on the registration page and send them to you with the hands-on confirmation?
Do I receive training confirmation e-mail? Yes including all training details
I am a special partner and want to register but the hands-on training is booked out! Register in time and read the monthly community newsletter for the next training!

Social Media & Chair

Network and exchange in the communities:

Developer Community Blog & Twitter & Facebook

PaaS Community Blog & Twitter & Facebook

Training Chair

Jürgen Kress
Director Product Management
Oracle HQ

Blog & LinkedIn & Twitter

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