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Intelligent Service: Adapting to the new world of digital interaction

Watch On-demand : Intelligent Service: Adapting to the new world of digital interaction

 Jeff Wartgow, VP, Product Management , Oracle , Geta Hutchinson, Engagement Lead, Customer Experience Management Program Sunshine Coast Council and Claire Salvas,  Manager, Knowledge Management IAG discusses  the consumer-led transformation of customer service in today's experience economy

  • The role of service in times of change: service driving business, new work environments and innovation of solutions addressing current challenges
  • Service as a differentiator: How to power an intelligent service strategy for a competitively differentiated service ecosystem
  • How these service organizations have transitioned their customer service delivery models to manage a deluge of service requests and inflated contact centres